All Reported Problems
Every documented issue for this vehicle, organized by category
Documentation Opacity
2 issues reported
Kia Connect services are unavailable in certain 2022+ vehicles purchased or sold in Massachusetts, but specific 2026 models purchased on/after May 23, 2024 are eligible, subject to phased changes and ...
Buyers struggle to confirm if features like remote start via fob/app, HUD, power trunk operations, power folding mirrors, and passenger power seats are standard, optional, or unavailable in US K5 trim...
Electronic Alerts & Nags
7 issues reported
The low engine oil warning light triggers falsely on new K5s with low mileage due to a known wiring harness defect, despite adequate oil levels confirmed by dealers. No recall has been issued, and par...
The automatic engine start-stop system, which shuts off the engine at stops to save fuel, requires manual disabling every drive, annoying owners who forget the button.
The Kia Access app sends excessive phone notifications, such as repeated 'door left unlocked' alerts even when doors are closed and locked.
Auto headlights activate under slight shade during daylight or deactivate unexpectedly in sun, dimming controls and disrupting daytime running lights.
The dashboard repeatedly warns of low key fob battery even after replacement.
Multiple security and safety systems display errors with random warnings, sometimes preventing engine start; workaround involves locking/unlocking with alarm.
The automatic braking system applies harsh stops at red lights or stop signs, jolting passengers even during attempted gentle braking.
Interface Friction
7 issues reported
The Kia K5's wireless Apple CarPlay feature, which mirrors your iPhone screen to the car's infotainment without a cable, frequently disconnects during drives, refuses to connect, or lags significantly...
Even wired Apple CarPlay connections on the K5 infotainment system fail, showing errors like 'Phone not responding,' audio routing issues, or refusal to connect despite resets and updates. This disrup...
The Kia K5's remote start feature via app or key fob activates the engine but shuts off after a couple minutes or when opening doors, instead of running up to 10 minutes. Owners expect longer runtime ...
The K5 key fob intermittently fails to lock/unlock doors, remote start, or enable push-to-start, even with new batteries, sometimes due to interference or location-specific issues. The car may start o...
When remotely starting the K5, the climate control defaults to a fixed 72-degree AC setting regardless of outside temperature, with no option to customize the target temperature. This limits precondit...
The K5 steering wheel controls for music playback have reversed functions, with the down button skipping to the next track and up going to the previous, opposite standard car conventions. This confuse...
The K5 infotainment prioritizes touchscreen menus over physical knobs/buttons for common adjustments, creating friction as users must navigate screens while driving. This overly complicated setup frus...
OTA Behavior
4 issues reported
Owners report failures when trying to download OTA or navigation software updates through Kia apps or tools. Common errors include 'temporarily unavailable,' 'this software is not designed for your ve...
A promised OTA update for the parking light recall has not been released despite notices claiming it would be available remotely. Owners must visit dealers instead, as the Kia Connect app directs.
The infotainment system attempts to reset or update while the vehicle is in motion, then fails to restart. This leaves the screen off and potentially affects safe operation.
Kia provides OTA software updates with notifications via Kia Access app and infotainment prompts requiring user confirmation. Kia reserves the right to change or discontinue Kia Connect services witho...
Privacy & Surveillance
6 issues reported
Kia Connect is the vehicle's connected telematics service that collects location history, driving data, and occupant information, sharing it with Kia and third parties like Verizon per the privacy pol...
Kia's Usage Based Insurance (UBI) or Driving Score features collect and share driving data with LexisNexis, continuing even after discontinuation. Owners report no data leaves the car unless signed up...
Kia Connect web portal has a security flaw allowing hackers to track location, unlock doors, honk horn, and remote start K5 vehicles using only the license plate number.
Dealerships install hidden third-party GPS trackers in Kia vehicles without disclosure, often charging buyers for them, leading to unwanted location tracking.
Kia app allows owners or family members to track vehicle location via built-in GPS, with no easy disable option, leading to privacy invasions like unwanted confrontations.
Previous owners retain app access to vehicle data and settings if not deactivated, allowing continued monitoring without the new owner's knowledge.
Remote Control Capability
2 issues reported
Kia Connect Services is the vehicle's connected app system for remote features. Owners complain that Kia can remotely change or modify device settings and configurations without consent to optimize th...
Kia Connect Services requires a KOP Account for remote control access. Owners note Kia reserves the right to suspend or terminate account access and deny services for any reason without notice.
Software Stability
9 issues reported
The K5's central infotainment display, which controls navigation, CarPlay, radio, and other features, suddenly goes completely black and unresponsive. Owners report this happening unexpectedly after p...
The infotainment system frequently freezes, glitches, stops charging phones, disrupts CarPlay GPS and music, or emits screeching noises that persist even after restarting the car. It eventually resets...
The built-in radio app refuses to open, force-closes immediately, or gets stuck on one channel without allowing switches between FM/AM/satellite. Dealers cite this as a widespread issue requiring unav...
The Kia Connect mobile app fails to communicate with the vehicle, preventing remote start, locking, climate control, or updates to mileage and fuel data. Owners suspect it's tied to specific infotainm...
The built-in navigation system selects destinations but endlessly loads without calculating routes, eventually erroring with a network message. This renders the GPS navigation unusable for real-time d...
After remote starting via app or fob, the engine dies immediately when pressing the brake to drive, even after slowing actions or waiting. Some link it to fob recognition delays.
The K5 spontaneously remote-starts its engine without app or fob input, flashing lights and running in the driveway, posing a potential safety risk like fire or theft facilitation.
The car stops detecting the key fob for starting or door unlocking via handle buttons, despite fob buttons (lock/unlock/remote start) working externally. The engine shuts off upon drive attempt due to...
Manual firmware or map updates via USB thumb drive fail to be recognized by the infotainment system, despite following Kia's instructions and confirming outdated software.
Subscription Lock-in
2 issues reported
Kia Connect is the app-based telematics system for remote features like notifications and vehicle status. Owners report sudden modem failures preventing app syncing, showing a red slash icon on the in...
Kia Connect app enables remote start, climate control, and defrosters beyond basic key fob range, but these require an active paid subscription after trial. Owners discover missing options like remote...
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