Privacy Policy

CarRemorse.com is owned and operated by Plastic Pal LLC ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect

Account Information

When you create an account, we collect your email address and password. Authentication is handled securely through Supabase (GoTrue), and we never store your password in plain text.

Payment Information

Payments are processed by Stripe. We do not store your credit card details on our servers. Stripe may collect payment information such as card number, expiration date, and billing address. Please review Stripe's Privacy Policy for details.

Usage Data

We use Google Analytics 4 (GA4) to collect usage data such as pages visited, session duration, on-site interactions, device/browser information, and approximate geographic location derived from IP-based signals. This data helps us understand how visitors use the site and improve the site experience.

User-Submitted Content

If you submit vehicle annoyances or corrections, we collect the information you provide along with your account email for attribution.

2. Cookies and Tracking

We use cookies and similar technologies for authentication (session management), security, and analytics. Some cookies are necessary for core site functionality, such as keeping you signed in. We also use Google Analytics 4 across the site to measure traffic and usage patterns.

If you do not want analytics cookies or similar tracking technologies to operate in your browser, you can block or remove them through your browser settings or by installing the Google Analytics Opt-out Browser Add-on. Blocking certain cookies may affect how some parts of the site function.

3. How We Use Your Information

• To provide and maintain your account and subscription access
• To process payments through Stripe
• To send transactional emails (account verification, password reset)
• To improve our content and user experience through analytics
• To review and moderate user-submitted content

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — Authentication and database hosting
• Stripe — Payment processing
• Google Analytics — Website analytics
• Vercel — Website hosting and delivery
• OpenAI — Content moderation of user submissions (submission text may be sent to OpenAI's moderation API)

5. Data Retention

We retain your account information for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days. Anonymized analytics data may be retained indefinitely.

6. Access, Corrections, and Deletion Requests

If you want to access, correct, or delete personal information you have provided to us, email info@carremorse.com. We may need to verify your identity before we process your request.

7. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication through Supabase, and PCI-compliant payment processing through Stripe. However, no method of transmission over the Internet is 100% secure.

8. U.S.-Focused Service

CarRemorse.com is operated from the United States and is intended for people researching vehicles sold in the United States. If you use the site, you understand that your information may be processed and stored in the United States.

9. Children's Privacy

CarRemorse.com is not intended for users under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of significant changes via email. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, email us at info@carremorse.com.